Frequently Asked Questions
Everything you need to know about your NESO experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
NESO accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, NESO is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.